Help
How to get help.
Self-serve first, ask later. Most questions are answered in the Knowledge Base or the Docs. If not, the team is reachable through the channels below.
Self-serve
Knowledge Base
How-tos and reference material for common tasks.
Docs
The full DeesseJS reference. API, configuration, deployment.
Changelog
Release notes and version history. Useful to confirm whether a bug you found is known and fixed.
Community
Discussions and announcements live on the channels below. Use the one that fits the topic.
- GitHub discussions for questions, ideas, and show-and-tell.
- GitHub issues for confirmed bugs only.
- X and LinkedIn for announcements.
Email the team
- General: support@deessejs.com questions, sales, anything else.
- Security: support@deessejs.com vulnerability reports. See security policy for disclosure rules.
- Pro Education: support@deessejs.com student or OSS verification.
- Enterprise: support@deessejs.com custom engagements, procurement.
Response times
- General: two business days, Monday through Friday, business hours CET.
- Security: acknowledged within 24 hours, triage within five business days.
- Enterprise: two business days for a first reply.